Privacy Policy

1. About This Privacy Policy

SAHAYI Home Solutions ("SAHAYI", "we", "us" or "our") connects homeowners with professionals for home services such as plumbing, electrical work, AC service and repair, appliance repair, CCTV service, cleaning, maintenance and related services.

This Privacy Policy applies to information submitted through wesahayi.com and to information we receive when you contact us regarding our services.

2. Information We Collect

When you submit a service request, we may collect:

• Your name
• Your phone number
• Your email address, if provided
• The service you are requesting
• Your location or service address details
• Additional information you provide in your message

We may also receive information when you contact SAHAYI by phone, WhatsApp, social media or other communication channels.

3. How We Use Your Information

We use the information you provide primarily to:

• Receive and process your service request
• Contact you regarding your requested service
• Understand the type and location of service required
• Coordinate with an appropriate service professional where necessary
• Respond to questions, support requests and communications
• Maintain service-request records and business records
• Improve our website and service operations
• Protect the website and our services against misuse or abuse
• Comply with applicable legal and regulatory requirements

4. Sharing Information

We do not sell your personal information.

Where necessary to coordinate the service you requested, we may share relevant information with a suitable service professional or service partner. We aim to share only information reasonably necessary for the requested service.

We may also disclose information where required by law, legal process, government authority, or where reasonably necessary to protect our rights, users, property or services.

5. Service Professionals and Partners

SAHAYI may connect customers with independent technicians, professionals or service partners. Information required to arrange or perform a requested service may be shared with the relevant professional.

Once information is shared with a service professional for the purpose of fulfilling your request, that professional may also process the information as necessary to provide the service and comply with applicable law.

6. Storage and Security

Service-request information submitted through our website may be stored electronically using infrastructure provided by third-party technology service providers.

SAHAYI takes reasonable technical and organisational measures appropriate to the nature of the information we handle. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain service-request information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent misuse, and comply with applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with our operational and legal requirements.

8. Cookies and Similar Technologies

Our website may use technologies that are necessary for normal website operation, security and performance.

SAHAYI does not intentionally use this website to sell personal information or to create advertising profiles about visitors.

If we introduce analytics, advertising technologies or other non-essential tracking technologies in the future, this Privacy Policy may be updated to explain their use and the choices available to users.

9. Your Choices and Requests

You may contact SAHAYI regarding personal information that you have provided to us. Depending on applicable law, you may request information about how your data is being handled, request correction of inaccurate information, or request deletion where applicable.

We may need to verify a request before taking action and may retain information where required or permitted by applicable law.

10. Children's Information

Our website and home-service request process are intended for adults. We do not knowingly request or intentionally collect personal information from children for independent service requests.

11. Third-Party Websites and Services

Our website may contain links to third-party platforms such as WhatsApp, social media websites or other external services.

When you use a third-party service, that service's own privacy policy and terms may apply. SAHAYI does not control the privacy practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

13. Contact SAHAYI

If you have questions about this Privacy Policy or how your information is handled, please contact us: